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Frequently Asked Questions

Questions

Grouped, and answered without a form in the way. If yours is not here, the support team answers the phone in under 30 seconds on average.
An applicant tracking system follows applicants through the hiring steps for a job. A recruiting CRM manages your relationships with candidates and clients over time, including the conversations that happen before any job exists. Agencies usually need both, and PCRM puts them in one database.

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Recruitment CRM software stores and organizes your relationships with candidates and clients, so you can track conversations, pipelines and placements in one place. PCRM combines a recruitment CRM with an applicant tracking system.
From $125 per user per month, with no seat caps. A one time setup fee applies depending on what needs configuring. See the pricing page for what moves the number.
Yes, a one time fee based on what needs configuring. It is quoted before you commit.
No, and there is no seat cap either.
No. We do a 20 minute call and then a demo configured around your workflow.
We tell you before it changes. There are no automatic uplifts you find out about on the invoice.
Your first training session is scheduled within one business day of your onboarding call. How long the full setup takes depends mostly on how much data is coming across. Complete migration, including validation, mapping, test runs, customer review, and final production load, typically takes 2 to 8 weeks. Database size affects timing.
We do, with you. Screen layouts, fields and pipelines are set up during onboarding and can be changed later without a change request.
Whoever needs it. Further sessions are available whenever your team changes.
You do. Your records sit in a private, single tenant database on infrastructure we own and have independently audited.
We never use identifiable customer data to train AI. Anonymized data, meaning data that cannot reasonably identify or be linked back to you or any person, may be used, and we commit not to re-identify it. Some AI features use third-party providers to process data, and they are not allowed to use your data to train their models.
Yes. One standard JSON export is included if you request it within 60 days of your contract ending. Attachments and enhanced exports may cost extra.
Daily.
PCRM has undergone an independent SOC 2 examination, with role based permissions inside the product.
It works across the records you already hold. It reads a job description, scores and ranks candidates in your own database against it, and drafts content.
No. External sourcing comes from a tool you connect, and there are twelve of those on the integrations page
Yes. We do the work. Notes, attachments and placement history come across, not just names. Complete migration, including validation, mapping, test runs, customer review, and final production load, typically takes 2 to 8 weeks. Database size affects timing.
It depends on the state of your existing data, and you get the number before you sign.
It depends on your configuration. Talk to us about your specific setup.
Standard support and service is included. Phone answered in under 30 seconds on average, Monday to Friday, 7am to 6pm Eastern.
No. Eight staff, all US based, all employed by us.
Most customers use ours. Self hosting is available and changes the shape of the arrangement.
Ask us for the current figure on the call.
Yes, with multi-language and multi-currency support.
Recruiting and staffing firms of every size, with the product shaped around boutique and growing firms placing permanent roles.

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